Christian Andrade
I am a Digital Entrepreneur.Social Media.Consultant.
About Me
Meu nome é Christian Andrade, mas pode me chamar de Chris (me conhecem como Chris do Conteúdo Online).
Sou Empreendedor Digital, criador de Treinamentos Online sobre Marketing Digital, Mídias Sociais e WordPress. Sou Consultor e também já escrevi um livro que ensina Brasileiros que vivem nos EUA a divulgarem seus negócios na internet.
Atualmente moro na Flórida – EUA e ajudo empreendedores a alavancar negócios atraves da internet. Quer saber mais? Pergunte me como voce pode criar seu próprio Negócio Digital para trabalhar online e ganhar dinheiro através da internet.
Eu e minha equipe iremos te ajudar com:
Alguns números...
Portfolio: WebSites, Landing Pages, SEO, Hosting...
Clientes e Parceiros com quem ja fiz negócios:
Clients and Partners We Have Worked With
Eu Vivo Isso:
Tem dedo meu...
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O que falam de mim...
"Assinar o Close Friends do Christian foi a melhor coisa que fiz! Ele posta muita dica boa."
“Obrigado pela consultoria. Agora minhas redes sociais estão mais profissionais e começaram a mostrar resultados.”
“O curso que voce me indicou valeu cada centavo! Valeu.”
Entre em contato
Let's talk about project
Internacional
Educação
Universidade Estácio de Sá
Gestão em Tecnologia da Informação
UNA - Centro Universitário
Redes de Computadores e Telecomunicações
Faculdade Infórium
Administração Banco de Dados
Colégio SOMA
Ensino Médio
Cursos e Certificações
Universidade Rock Content
Especialista em Inbound Marketing
Realizado pela Universidade Rock Content, participei com excelência e fui aprovado no teste final da certificação para comprovar conhecimentos técnicos sobre estratégia de inbound marketing.
Universidade Rock Content
Especialista em Produção de Conteúdo
Realizado pela Universidade Rock Content, participei com excelência e fui aprovado no teste final da certificação para comprovar conhecimentos técnicos sobre estratégia de produção de conteúdo.
Vasco Marques
Redes Sociais para Empreendedores
Vasco Marques tem mais de 15 anos de experiência, já realizou e participou em centenas de eventos relacionados com Marketing Digital, Vídeo Marketing, Empreendedorismo e Redes Sociais.
Formou mais de 20 mil profissionais em seminários, workshops, formações e consultorias.
Phil Ebiner e Diego Davila
Marketing Digital de Resultados
Diego Davila is an entrepreneur and social media innovator. Over the years, he helped over 600,000 people and businesses to use all the power of social media combined with the best strategies and tools to grow their sales and reach their business and personal goals.
Phil Ebiner is Top-Rated Instructor, 2 Million+ Students, graduated from Loyola Marymount University’s School of Film and Television in 2011.
Vasco Marques
Instagram - Otimização de Perfil para Negócios
Erick Scudero, especialista em Marketing Digital e cofundador da M2up.
Vasco Marques
Youtube Ads, Google Adwords e Remarketing
Erick Scudero, especialista em Marketing Digital e cofundador da M2up.
Rachel Fernandez
Google Adwords, Analytics e Remarketing
Google Adwords, Analytics, Google Shopping, Remarketing, Campanha de Mídia e Otimização.
Take Blip
Botcamp Chatbots
Realizado por Take Blip, totalizando 16 horas de conteúdo relacionado a Chatbots e Inteligência Artificial.
Take Blip
Chatbot4Devs
Realizado por Take Blip na sede do Sebrae, totalizando 9 horas de conteúdo relacionado a Chatbots e Inteligência Artificial.
Resultados Digitais
RD on The Road
Realizado por Resultados Digitais, totalizando 10 horas de treinamento em Marketing Digital.
TIEXAMES
ITIL® v3 Foundation
ITIL significa Information Technology Infrastructure Library e “v3” significa que é a terceira versão do esquema. ITIL é a estrutura de gerenciamento mais importante do mundo para empresas e profissionais de entrega de serviços de TI. O esquema fornece um modelo de ciclo de vida de serviço que as empresas podem seguir durante o projeto, desenvolvimento, implementação e manutenção de serviços de TI.
Experiência
2009 - 2018
Take Blip
Type of Business:
Position: Product Owner
Responsible for project leadership and management, being the interface between customers and technical team in the specification and backlog management. Evaluating the results achieved in each delivery and subsequently following the indicators and user behavior to make decisions regarding evolutions, improvements and features.
Directed the development and evolution of products according to market information, customers and opportunities. Through the roadmap, I managed the product development according to the outlined strategy (define, update, revise, prioritize), grouping it into releases according to the strategic criteria of the product and value generated for the business.
It was part of my activities to keep stakeholders informed about the most relevant points of the product (releases, priorities, expected deliveries, risks, opportunities and costs), in addition to being responsible for the account/client, and knowing the business rules of the contract.
Position: Customer Success Analyst
I worked directly on projects important companies, such as: Facebook, Banco Itaú, PagSeguro, Bemol, Hospital Madre Teresa e Casas Bahia.
Monitoring of metrics and suggestions for process improvement. Development of indicators, preparation and development of management reports.
Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of the company. Offering empathy, reliability and enthusiasm for satisfying customers. Qualified customer success analyst with experience supporting company needs in fast-paced customer service. Well-versed in dealing with difficult customer issues and promoting positive outcomes.
Dedicated to meeting and exceeding objectives through effective communication and abilities.
Position: Service Desk Analyst
I was responsible for monitoring and responding to incidents and problems in the company’s operating environment, monitoring the infrastructure to ensure high availability of services and products. Responsible for handling incidents and problems in production, infrastructure, products and services. Managed virtual machines with VMware, Windows Servers and acted with solving incidents and problems via tickets ensuring compliance with SLA service.
I worked directly with: Physical hosts, virtual servers, firewall, dedicated internet links, VPNs, database, DNS servers, HA Proxy (load balancing and TCP proxy), among others.
As team management activities, was responsible for coordination and training support teams and development of staff performance reports. Responsible for managing services using ITIL practices and monitoring sales reports.
Acting in various processes such as change management, incidents, crises, problems, business continuity, among others, acting directly in the development and application of policies and processes within the company.
I was responsible for monitoring and analyzing the KPI, user behavior to create actions, and media that ensured the increase in revenue. Being the main interface between customer (mobile operators and telecom partners) and internal teams.
I developed a Knowledge Base that started to be used by the entire company, facilitating the consultation of documentation and incident records. Creation of tutorials and specific procedures to feed the company’s knowledge base in order to assist teams in meeting demands and solving problems.
It was also part of my activities:
• Analysis of packets and network traffic with Wireshark, mainly traffic related to HTTP and SMPP protocols (SMS traffic between telephony operators and partners).
• Monitoring the company’s applications, analyzing logs and testing applications on Windows Servers and Proprietary Platform.
• Analyzes involving queries in Microsoft SQL and MySQL (MariaDB) databases.
• Preparation of technical training in the form of documents, personal presentations and videos for new employees.
• Development and implementation of policies, processes and configurations.
2011 - 2013
Agência Origem
Type of Business: Marketing and Advertising Agency
Position: Co-Founder
Main Activities:
• Responsible for coordinating web development projects using agile methodology, involving the management of local and remote multidisciplinary teams.
• Stakeholder management, targeting their needs, concerns and expectations, managing change and balancing the conflicting constraints of the project, such as: time, scope, cost, quality, customer satisfaction and risks.
• Planning of projects since its conception, creation, production, approval and final delivery, involving the areas of customer service, SEO, Design, Development and Social Media.
• Prospecting customers actively;
• Company presentation meetings, proposals and projects;
• Negotiation with partners and customers
• Creation of strategies to generate more value for customers;
• Representing the company at fairs and events in a commercial manner;
• Manage the pipeline (sales funnel);
• Make face-to-face meetings, calls and videoconferences;
• Relating with potential customers to generate opportunities
of business.
• Participation in innovative and disruptive projects, seeking new technologies and business models;
• Track results and performance indicators by customer.
2008 - 2009
MMC Consultoria e Sistemas Ltda
Type of Business: Consulting in Information Technology
Position: Implementations and Technical Support to an Integrated Business Management System (ERP – Enterprise Resource Planning).
Main Activities:
• Survey and definition of business scenarios for ERP adherence analysis.
• Definition and modifications of the company’s business processes aiming at the implementation of the integrated business management system.
• Implementation of customers in the retail trade segment, importers and exporters, wholesalers and distributors and industries.
• Leadership of the implementation team, training employees, validation, support and post-deployment coordination.
• Interface and negotiation with external customers, when necessary through meetings and reporting to the boards.
• Preparation of performance reports and process documentation, definition of standards and procedures, standardization of documents / forms, creation of scripts and processes, implementation of routines and documentation of system customizations).
• Team qualification, professional performance evaluation (obtained/expected results and failure prevention).
2006 – 2008
ITEC – Instituto de Tecnologia e Ensino de Computação
Type of Business: Institute of Technology and Computer Education
Position: Founder
Founder of ITEC, Institute of Technology and Computer Education. Administrator of the school that was located in the city of Curvelo/MG that had more than a thousand enrolled students.
I worked as a teacher of computer courses and professional courses, as well as providing technology services, in the neighborhood company. I also worked in administration, advertising and student acquisition.
With recognized teaching quality, many local companies sent their employees to study with us to obtain a better professional qualification.
2005 - 2006
Global Value Solutions – FIAT Automóveis S/A
Type of Business:
Position: Suporte Técnico
Main Activities:
• Como funcionário GVS, antiga empresa do Grupo FIAT/IBM, no cargo de Técnico de Suporte, me desliguei da empresa terceirizada (Pulsar) prestadora de servicos de tecnologia dentro da fábrica de automóveis FIAT e assumi as atividades de atendimento remoto/presencial e gerência de fila de chamados IMAC e WMS-Fleet.
2005
Pulsar – FIAT Automóveis S/A
Type of Business:
Position: Suporte Técnico
Main Activities:
• Como funcionário da Pulsar Informática, trabalhei como Técnico em Suporte na equipe IMAC, na Fábrica FIAT em Betim. Lidei diariamente com os mais diversos problemas em informática, desde um simples PDP, manutenção em estação de trabalho ou micros conectados a robôs da produção Fiat, resolução de problemas de rede com endereçamento IP estático ou dinâmico. Realizava instalação de Softwares, bem como sua configuração, e busca de solução para atender á área.
2005
TechBiz – CEMIG
Type of Business:
Position: Técnico de Informática
Main Activities:
• Através de contrato pela TechBiz, trabalhei na Sede da CEMIG (Belo Horizonte,MG), como Técnico em Informática do setor TI/SA, para resolver problemas que o Help Desk não conseguisse êxito na solução do mesmo.
2001 - 2004
CNI - Escola de Informática
Type of Business:
Position: Supervisor Técnico
Main Activities:
• Supervisor Técnico de equipes de cinco unidades de escolas de informática em Belo Horizonte, Contagem e Rio de Janeiro. Coordenei implementação de novas tecnologias em equipamentos e redes com acesso a internet em alta velocidade. Inicialmente, nesta empresa, desenvolvi apostilas didáticas, lecionei aulas de informática e trabalhei com a coordenação dos instrutores.
2001
E&M Informática
Type of Business:
Position: Consultor Técnico
Main Activities:
• Participação no atendimento a clientes, setor financeiro, suporte e desenvolvimento de site web. Projetei cabeamento de rede com integração à internet.
2000
Autônomo
Trabalhei com revenda de peças e equipamentos de informática, consultoria e manutenção de computadores, monitores e periféricos.
Educação
Universidade Estácio de Sá
Gestão em Tecnologia da Informação
UNA - Centro Universitário
Redes de Computadores e Telecomunicações
Faculdade Infórium
Administração Banco de Dados
Ensino Médio
Colégio e Pré-Vestibular SOMA.
Experiência
2009 - 2018
Take
Product Owner
Responsible for project leadership and management, being the interface between customers and technical team in the specification and backlog management. Evaluating the results achieved in each delivery and subsequently following the indicators and user behavior to make decisions regarding evolutions, improvements and features.
Directed the development and evolution of products according to market information, customers and opportunities. Through the roadmap, I managed the product development according to the outlined strategy (define, update, revise, prioritize), grouping it into releases according to the strategic criteria of the product and value generated for the business.
It was part of my activities to keep stakeholders informed about the most relevant points of the product (releases, priorities, expected deliveries, risks, opportunities and costs), in addition to being responsible for the account/client, and knowing the business rules of the contract.
Customer Success Analyst
I worked directly on projects important companies, such as: Facebook, Banco Itaú, PagSeguro, Bemol, Hospital Madre Teresa e Casas Bahia.
Monitoring of metrics and suggestions for process improvement. Development of indicators, preparation and development of management reports.
Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of the company. Offering empathy, reliability and enthusiasm for satisfying customers. Qualified customer success analyst with experience supporting company needs in fast-paced customer service. Well-versed in dealing with difficult customer issues and promoting positive outcomes.
Dedicated to meeting and exceeding objectives through effective communication and abilities.
Service Desk Analyst
I was responsible for monitoring and responding to incidents and problems in the company’s operating environment, monitoring the infrastructure to ensure high availability of services and products. Responsible for handling incidents and problems in production, infrastructure, products and services. Managed virtual machines with VMware, Windows Servers and acted with solving incidents and problems via tickets ensuring compliance with SLA service.
I worked directly with: Physical hosts, virtual servers, firewall, dedicated internet links, VPNs, database, DNS servers, HA Proxy (load balancing and TCP proxy), among others.
As team management activities, was responsible for coordination and training support teams and development of staff performance reports. Responsible for managing services using ITIL practices and monitoring sales reports.
Acting in various processes such as change management, incidents, crises, problems, business continuity, among others, acting directly in the development and application of policies and processes within the company.
I was responsible for monitoring and analyzing the KPI, user behavior to create actions, and media that ensured the increase in revenue. Being the main interface between customer (mobile operators and telecom partners) and internal teams.
I developed a Knowledge Base that started to be used by the entire company, facilitating the consultation of documentation and incident records. Creation of tutorials and specific procedures to feed the company’s knowledge base in order to assist teams in meeting demands and solving problems.
It was also part of my activities:
• Analysis of packets and network traffic with Wireshark, mainly traffic related to HTTP and SMPP protocols (SMS traffic between telephony operators and partners).
• Monitoring the company’s applications, analyzing logs and testing applications on Windows Servers and Proprietary Platform.
• Analyzes involving queries in Microsoft SQL and MySQL (MariaDB) databases.
• Preparation of technical training in the form of documents, personal presentations and videos for new employees.
• Development and implementation of policies, processes and configurations.
2016 - 2018
UI/UX Design
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2014 - 2016
Programming
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